FAQs

Q1. What is the quality of our watches?

A1. We are the champions of the world.For detailed information, please refer to About Us page.

Q2. How long will you receive the goods?

A2. We offer shipping worldwide, it usually takes about 10-16 working days to deliver your order.For detailed information, please refer to Delivery Information page.

Q3.  Is it safe to use my credit card at your website?

A3. Yes! We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Your card information is totally safe here.

Q4. What movement does the watch have?

A4. Depending on the grade of the watch you choose, our watches have Asian or ETA Swiss movements.For detailed information, please refer to About Us page.

Q5.What is meant by the terms: Automatic, Quartz and a Sweeping Second hand?

A5. Automatic refers to a watch movement that consists of a self-winding mechanism, which allows the watch to run on its own without batteries. The advantage to this is that batteries are not required for the watch to run. The disadvantage to it is that the watch should be serviced every few years to make sure it runs smoothly.
Quartz refers to a watch movement that runs with a battery. The advantage to this is that the watch normally lasts longer than an automatic watch.

Q6. What about custom taxes and duties? Will I be invoiced any when ordering from you?

A6. In most cases (But for the most part), you will not be invoiced any custom taxes or duties upon shipment delivery. Indeed, we have all orders packed in small carton boxes, with the mention “gift, no value for customs”.

Q7. Are these watches of high quality or will they break after I wear them for a few times?

A7. We the champions of the world.We are the best ,we are the S LEVEL WATCH.The watches we offer are of quite high quality. These are not the cheap bargain ones you will find on the streets that will break after a few days, these will last for years! We are so confident in our watches, and we offer an exchange or refund for any watches if they are ever defective.

Q8. Does the watch come with the original box and paper?

A8.Our all orders with a free box. If you want to add a original box to the order, you can do it on the product page.

Q9.  I have seen other websites that offer them for cheaper, why are yours more expensive?

A9. Because we are the best.

The prices of the watches depend on the quality. Many websites will carry the lowest quality available and hence are able to sell them with cheaper prices. But we do not believe in offering low-quality goods that may break down after being worn just once or twice. In fact, we believe so strongly in our products that we have a warranty for all items purchased from S LEVEL WATCH.

Q10.Do you offer wholesale price?

A10.Please contact the customer service.

Q11.What is the warranty of the watch can you provide?

A11.We offer 12 months warranty on every watch you purchase from this site. Watches may be returned or exchanged only if they are faulty. Warranty does not cover ordinary wear and tear, or damages caused by external reasons (such as scratches, missing stones, dents, nicks, fading/chipping of the material on the product etc.). Warranty does not cover water damage, lost or stolen parts, or damages due to personal misuse/negligence, therefore we strongly advise you not to swim, dive, surf or do any other similar activities with any watches.

Q12.Is the watch waterproof?

A12.All our Asian watches are waterproof, but we do not recommend that you take it to the shower room or swimming pool. Taking the watch underwater will revoke its guarantee.
If you need water resistance, you can contact our customer service to purchase additional water resistance for an additional $30 on the watch. And the waterproof depth will be about 10 meters.

Q13.What is the first thing I need to do upon receiving the watch?

A13.Upon receiving the watch, please wind it. It is likely that the watch would have run out of energy through the shipping process. Wind the watch by turning the crown about 15 – 20 full clockwise rotations. If you know your watch is run by battery, there is no need to wind it. If your watch has a screw-tight crown, release it by turning it anti-clockwise until it is loose. Then wind it 15 – 20 times clockwise as mentioned. Once that is done, you can tighten it by pushing the crown inside and turning the crown clockwise at the same time. By doing a manual winding of the watch, your watch will start to tick.

Q14.Do you accept customization?

A14.Yes, if you have any special needs , plz contact our customer service. We will try our best to satisfy you.

Q15.Why the watch did not move when I get it ?

A15.Sometimes automatic watch needs to wind manually, you can contact our customer service([email protected]) for teaching video.

Q16.How can I set time and date？

A16.You can contact our customer service for setting videos.

Q17.If you have any coupon?

A17.Visit the Gift Certificates page and Newsletter page.We will also issue free coupons from time to time.

If you have other enquiries, please kindly email me at [email protected] or +1 810 333 6252 (WhatsApp Chat Only)